Our 100% Satisfaction Guarantee

We understand that returns are sometimes necessary for a wide variety of reasons.  One of our main goals is to provide the best customer service possible.  We are proud to be one of the only adult toys retailers to accept customer returns.

Our 100% Customer Satisfaction Guarantee, allows you to return any item on the site – excluding condoms – during the first 60 days of ownership. Our customer service representatives will work with you to come up with the best solution for your situation by: replacing the original item, substituting a similar item in its place or refunding your money.

If an item does not perform because of a manufacturer’s defect, then return it to us. We’ll replace it without charge.

How To Return An Item

For your convenience, we’ve streamlined the returns process to make it as quick and convenient as possible. Just follow these simple steps:

1. Click here to go directly to our Return Portal. Just follow the easy directions on your screen. Our trained specialists will contact you within 8 hours to complete the process and answer any questions you might have.

OR

2. After determining a course of action with a customer service agent, pack up the item and The Returns Request Form. Mail everything to:

Please allow up to 3 weeks for us to receive and process your return. If you have a question at any time regarding the status of your return, you can request an update by Contacting our Customer Service Department.